Aubrey Lee Named CHN's December 2024 Service Excellence Superstar

Congratulations to Aubrey Lee, IT Tech Support Representative, our Service Excellence Superstar for December 2024! Aubrey was nominated by Karen Castro, who witnessed firsthand how he went above and beyond to assist a patient struggling to set up her MyChart account.

Providing outstanding customer service, Aubrey guided the patient step by step, offering clear explanations, patience, and support. The patient was incredibly grateful for Aubrey’s time and effort, and Karen was deeply impressed by the level of care and kindness he demonstrated.

Aubrey’s impact extends beyond this one interaction. He consistently provides thoughtful and thorough assistance to both patients and colleagues, ensuring that technology is never a barrier to receiving quality care. Whether solving technical issues, supporting system users, or simply offering encouragement, Aubrey’s dedication to CHN’s core values—Service, Teamwork, Curiosity, and Integrity—shines in everything he does.

Aubrey is a true example of what it means to go the extra mile. Join us in thanking him for his commitment to exceptional service and for making a real difference!