Help Desk Analyst Coordinator - IT
The Help Desk Analyst provides first level response to Curry Health Network end users. First level response includes eliciting information to diagnose and troubleshoot; providing technical guidance in activities associated with the identification, prioritization, and resolution of Healthcare application and user hardware issues. Coordinates incoming tickets and reports on ticket status and activities.
Investigates and troubleshoots software inquiries for user in timely and courteous manner.
Triage alerts and tickets for problem resolution and documentation into Help desk application.
Acts as liaison between end users and vendors, facilitating communication and problem resolution.
Works closely with IT subject matter experts to provide timely resolution of end user issues/problems; escalates issues on behalf of the end user to appropriate technical support personnel as necessary.
Develops technical documentation for manuals and training purposes.
Provides guidance to staff on software/hardware following appropriate policies and procedures.
Other duties as assigned that support and improve department and organizational performance, and in alignment with the Mission, Vision, and Shared Values of Curry Health Network.
Minimum Education & Experience:
1 year of personal computer, computer networking, telecommunications or configuration management troubleshooting experience required; 2-5 years preferred.
6 months of customer service experience required; 2-5 years preferred.
Associates degree or trade certification preferred.
Required Knowledge, Skills & Abilities:
Intermediate technical knowledge of personal computer hardware and software
Telecommunications support utilizing VoIP
Excellent oral, written, and interpersonal communication skills.
Curry Health Network (a dba of Curry Health District) is comprised of a hospital and several medical clinics located on the southern Oregon coast. Curry Health Network is an Oregon special health district, a form of local government and municipal corporation that has been granted 501(c)(3) status by the Internal Revenue Service, and as such, has the exemptions and rights that such status affords.
Curry General Hospital in Gold Beach, a critical access hospital and the sole hospital in Curry County, is your community hospital; Curry Medical Practice is located in the hospital. Curry Medical West is located off-campus in Gold Beach. Curry Medical Center with primary, specialty and same day/urgent care services is located in Brookings, and Curry Family Medical serves Port Orford. Curry Health Network is committed to providing high quality health care and excellent service, close to home.
Position Type : Full Time
Shift : Day
Ref Code: 2019-005